This accessibility statement applies to the website theamelia.co.uk (our website), which is managed by the Digital Services and Amelia teams at Tunbridge Wells Borough Council.

We want as many people as possible to be able to use our website and have designed it so that it lets you edit your preferred settings, with options to:

• zoom in up to 400% without the text spilling off the screen
• you can modify the line height or spacing of text
• navigate it using just a keyboard
• navigate much of the website using speech recognition software
• listen to most of it using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We have also made the website text in most areas as simple as possible to understand. There may still be older content on some pages where this is not the case.

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible:

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If you would like to comment on the accessibility of our website, or request any of the information in a different format, such as accessible PDF, large print, easy read, audio recording, or braille, please email digitalservices@tunbridgewells.gov.uk.

We will aim to get back to you within five working days.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Tunbridge Wells Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

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Having made an assessment of the non-accessible documents on our website, we have not identified any that are considered a disproportionate burden (within the meaning of the No. 2 Regulations) to be made accessible.

Third-party content

Our site includes third-party content and documents.

We cannot guarantee that all third-party content is accessible. We are not responsible for any third-party content that is under someone else’s control.

We often link to third-party websites or documents when there is useful information that relates to our services, for example, official information sources like GOV.UK.

We often create content on third-party platforms. For example, we create video content on YouTube. We are responsible for making sure the content is accessible, but we are not responsible for YouTube’s platform.

To help ensure our website content is clear, accessible and written in plain English, we sometimes use AI tools to review or rephrase text. We may also use AI for simple image adjustments, such as removing backgrounds or small items. These tools support our editors in improving clarity, readability and consistency.

All content is reviewed and approved by Council staff before it is published. No personal information is processed by these tools.

If AI tools have been used for another purpose, such as analysing data or summarising information within a report, this will be clearly explained within that report or publication.

This statement was prepared on 15th July 2026.

This website was last tested on 15th July 2026 against the WCAG 2.2 AA standard.

This statement will be reviewed again in July 2027.