Whatever you’re here for – the galleries, the library, the café, council services or a learning session – our building is designed to be fully accessible and our team is always on hand to help.

• • Before you arrive
  • Getting here
  • Toilets and baby changing
  • Visitors with visual impairments
  • D/deaf and hard of hearing visitors
  • Autistic and neurodivergent visitors
  • Visitors living with dementia
  • SEND students and groups
  • Digital accessibility

Lifts serve every floor and accessible toilets are on the ground and first floor. A member of our team is always around to help.

Disabled parking is available at Crescent Road Car Park with additional spaces on Civic Way, just outside the Town Hall. Carry seats can be borrowed for use around the building.

Wheelchair accessible toilets on the ground and first floor, with pull-cord alarms. Baby changing and buggy parking on the ground floor.

We don’t currently have a Changing Places toilet on site. The nearest is at Royal Victoria Place, open Monday to Saturday 9am–6pm, and Sunday 10:30am–4:30pm.

Assistance dogs welcome throughout. Lower lighting in some galleries. Monthly Sensing Culture Group for blind and partially sighted adults.

Assistance dogs are welcome throughout the building. Hearing loops are available for talks and tours – just ask at the Front Desk.

Weekday mornings tend to be quietest. Sensory Map and Visual Story available to download ahead of your visit. Relaxed Discovery Days run each school holiday in a quiet room off the main route.

We want everyone with lived experience of dementia, at any stage, to feel fully welcome. Seating is available throughout the building if you need to rest or pause.

Bespoke learning sessions for local SEND schools and colleges, including handling and sensory sessions. We also offer work experience and run our Young Consultants programme.

We’re committed to making our website accessible to everyone, in line with the accessibility regulations. Full statement to follow once our audit is complete.

We welcome your questions, and any suggestions on how we can become more accessible.
Email info@theamelia.co.uk or call 01892 526121.